- Customer Satisfaction
- Management of customer experience and overall customer satisfaction.
- Manage all warranty activities
- Project Initiation
- Evaluate and sell projects
- Educate customers on the reconstruction process
- Project Planning
- Identify and document the project scope of work.
Maintain customer and client communications.
Ensure proper permits are acquired.
Obtain customer and client agreement on scope and estimate.
Negotiate terms and set expectations with customers and clients.
Identify and qualify subcontractors and resource providers.
Create a project schedule and timeline.
- Previous construction management experience
- Superb customer service track record
- Effective written and oral communication
- Intermediate math skills
- Experience in restoration and/or construction preferred
- Must have a valid drivers license and insurable driving history
- Bachelors Degree in a related field
- Project Management Professional (PMP) certification preferred